Différences

Ci-dessous, les différences entre deux révisions de la page.

--- en:addons:savticket [2025/08/08 16:25] – [Configuration] ics02
+++ en:addons:savticket [2025/08/20 10:49] (Version actuelle) – [Ticket form] ics02
@@ Ligne 1: / Ligne 1: @@
-====== SAVTICKET: After-sales service tickets* ======
+====== SAVTICKET: After-sales service tickets ======
-FIXME EXTENSION CURRENTLY BEING MIGRATED.
 ===== Overview =====
@@ Ligne 26: / Ligne 25: @@
 The **Additional fields** tab allows you to add additional fields for tickets. For combos, clicking on the <badge>1</badge> button opens the window with configurable labels corresponding to the combo in the settings menu.
+===== Use =====
+==== Ticket list ====
+//**Access:** Activity -> After-sales tickets//
+The ticket list screen allows you to enter new tickets, delete them, and modify them.
+The upper part displays the tickets and the lower part displays the actions related to the ticket.
+{{:en:addons:savticket_7_en.png?nolink|}}
+The <badge>1</badge> switch allows you to display only unclosed tickets.
+The <badge>2</badge> combo box allows you to filter the list by ticket type.
+The <badge>3</badge> field allows you to search by name, company name, origin, label, or ticket number.
+The <badge>4</badge> field allows you to change the display period for the ticket list.
+The <badge>5</badge> button opens the Intervention Schedule screen.
+==== Ticket form ====
+The ticket form displays a ticket that may be linked to an intervention. A ticket can also be linked to a project, a machine, and/or a contract.
+The type, status, and origin of the ticket can be configured using the [[en:addons:savticket#configuration | configuration]] screen.
+=== “Interventions” tab ===
+This tab displays the list of interventions linked to the ticket. It also allows you to link new interventions, modify them, and/or delete the link to the ticket.
+{{:en:addons:savticket_3_en.png?nolink|}}
+=== “Details” tab ===
+{{:en:addons:savticket_6_en.png?nolink|}}
+=== “Notes” tab ===
+This tab allows you to add various content related to the ticket. The field can contain text, images, links, and even emojis.
+The content can be printed or exported in HTML and PDF formats.
+{{:en:addons:savticket_9_en.png?nolink|}}
+=== “Other” tab ===
+This tab is displayed if there are additional fields defined in the [[en:addons:savticket#configuration |extension settings]].
+{{:en:addons:savticket_4_en.png?nolink|}}
+=== Closed ticket ===
+To close the ticket, simply add a closing date to the ticket form and set the status to Completed, Rejected, or Cancelled. A confirmation message will appear when the ticket is validated. Closing the ticket is also offered when the last ticket intervention is changed to Completed status.
+:INFO: A ticket with closed status cannot be modified.
+The closed status of the ticket is indicated by the padlock on the form.
+{{:en:addons:savticket_8_en.png?nolink|}}
+To modify the ticket again, go to the **Open ticket** menu (right-click on the ticket). The ticket will then revert to “Open” status.
+{{:en:addons:savticket_10_en.png?nolink|}}
+=== Widget ===
+The Widget displays open tickets (shown in red) and closed tickets (shown in green) by month.
+{{:en:addons:savticket_12_en.png?nolink|}}
+The Widget display can be modified via the [[en:addons:savticket#configuration | settings]] screen.
+===== Versions =====
+^Version^Date^Description^
+|3.A1.01.02 |08/08/25| Migration to A1 format |
+|3.15.46.05 |06/23/25| Correction of configurable fields |
+|3.15.46.04 |12/12/24| Correction of the link with interventions |
+|3.15.45.02 |07/11/24| Correction of the Widget and addition of the possibility to open the ticket table from the widget |
+|3.15.45.01 |07/04/24| Correction of ticket deletion |
+|3.15.44.03 |05/28/24| Added the widget and the Schedule button |
+|3.15.44.00 |04/22/24| First production version |
+|3.15.40.00 |02/29/24| First beta version |
+-------------- ---
+{{:wiki:tags:see_also.gif?nolink |}}**Other “Extensions” articles**
+[[en:wiki:admin:extensions|How to install an extension]]
+<nspages en:addons -nbCol=2 -textPages="" -h1 -r -simpleLineBreak >